Privacy Policy

Last updated: January 2026

1. Data Controller

DITTO Comunicaciones

C. Portichol, 60
03679 Monforte del Cid
Alicante, Spain

Phone: +34 634 98 71 47
Email: info@dittocomunicaciones.com

2. Personal Data We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, phone number, postal address.
  • Professional information: company name, position, industry.
  • Uploaded documents: files you send us for quotes or translation services.
  • Communications: content of your emails and contact form submissions.
  • Browsing data: IP address, browser type, pages visited (through necessary technical cookies).

3. Purpose of Processing

We use your personal data for the following purposes:

  • Managing your enquiries and quote requests.
  • Providing translation, interpreting, transcription and communication services you request.
  • Evaluating documents received to prepare detailed quotes.
  • Communicating with you about your projects and the status of your requests.
  • Complying with our legal and contractual obligations.

4. Legal Basis for Processing

Processing of your personal data is carried out on the following legal bases:

  • Consent: when you contact us voluntarily or request a quote.
  • Contract performance: when you contract our translation, interpreting or other services.
  • Legitimate interest: for managing professional communications and maintaining service quality.

5. Contact Forms and Quote Requests

When you use our contact form or request a quote, the data you provide is used exclusively for:

  • Responding to your enquiry.
  • Preparing a personalised quote.
  • Maintaining professional communication with you.

This data will not be used for marketing purposes without your express consent.

6. Uploaded Documents and Files

If you send us documents to request a translation quote or any other service, please note that:

  • These documents may contain personal or confidential information.
  • Files are used solely to evaluate the project and prepare a quote.
  • We treat your documents with strict confidentiality.
  • Documents are deleted from our systems once the business relationship ends, unless you request otherwise.

Note: We do not make unsupported claims about specific security certifications. You may request additional information about our data protection practices by contacting us directly.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

  • Enquiries and unaccepted quotes: maximum 2 years.
  • Client data: during the contractual relationship and up to 5 years after its completion to comply with fiscal and legal obligations.
  • Project documents: deleted once the work is delivered, unless the client requests otherwise.

8. Data Recipients

Your personal data is not sold, rented or shared with third parties for marketing purposes. We may share information in the following cases:

  • Professional collaborators: translators, interpreters or professionals involved in service delivery, under strict confidentiality agreements.
  • Technical providers: hosting, email or management software services operating under our control and according to our instructions.
  • Legal requirements: when required by law, court order or competent authority.

9. International Transfers

In the event that any service requires transfer of data outside the European Economic Area (EEA), we will ensure compliance with GDPR requirements, including:

  • European Commission adequacy decisions.
  • Approved standard contractual clauses.
  • Explicit consent where necessary.

10. Your Rights

You have the following rights regarding your personal data:

  • Access: obtain confirmation of whether we process your data and access to it.
  • Rectification: correct inaccurate or incomplete data.
  • Erasure: request deletion of your data (right to be forgotten), where applicable.
  • Restriction: restrict processing under certain circumstances.
  • Objection: object to processing based on legitimate interest.
  • Portability: receive your data in a structured, commonly used format.

To exercise any of these rights, you may contact us at:

Email: info@dittocomunicaciones.com
Phone: +34 634 98 71 47

11. Right to Lodge a Complaint

If you believe your rights have not been adequately addressed, you have the right to lodge a complaint with the Spanish data protection authority:

Agencia Española de Protección de Datos (AEPD)
https://www.aepd.es
Phone: 901 100 099 / 912 663 517

12. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or alteration. These measures include:

  • Password protection and access controls.
  • Encrypted communications (HTTPS).
  • Regular data backups.
  • Limited access to confidential information.

13. Changes to This Policy

We may update this privacy policy periodically. Any changes will be posted on this page with a renewed "last updated" date. We recommend reviewing this policy regularly.

14. Contact

For any questions regarding this privacy policy or the processing of your personal data, you may contact us:

DITTO Comunicaciones
C. Portichol, 60
03679 Monforte del Cid
Alicante, Spain

Email: info@dittocomunicaciones.com
Phone: +34 634 98 71 47